Refund policy

14 days to request a return / exchange. Free size exchanges, shipping covered both ways.

We know buying clothes online means guessing at fit. Here's exactly how we handle it — no fine print, no approval queues.

The short version

• 14 days from delivery to request a return, exchange, or defect claim
• 7 days from receiving your label to ship it back
• Size exchanges are free — we send you a prepaid label and cover shipping both ways
• Something wrong with your order? We send a prepaid label and replace it free.
• Changed your mind? We send a prepaid label. Store credit is free; refunds have $7.95 deducted
• Start any request from your Freyaa account — we respond within one business day

Starting a return or exchange

Sign in to your Freyaa account, open the order, and select Request a return. Tell us which item and what you'd like — an exchange, a refund, or store credit.

We review every request personally and respond within one business day with next steps.

Once we send your prepaid label, you have 7 days to ship the item back to us.

Don't have an account or checked out as a guest? Email hello@freyaa.us with your order number and we'll take care of it.

Size exchanges — free

If the fit isn't right, exchange it for a different size of the same item at no cost.

Request the exchange from your account within 14 days of delivery. Once we approve it, we'll email you a prepaid return shipping label — you won't pay anything to send it back, and we cover shipping on the replacement too. Please ship within 7 days of receiving the label.

Once your return reaches us, we ship your new size within 2 business days.

If the size you need is out of stock, we'll tell you right away and you can choose a refund or store credit. You'll never be stuck with credit you didn't ask for.

If your order arrives damaged, defective, or incorrect

You won't pay anything at any point in this process.

1. Tell us. Email hello@freyaa.us within 14 days of delivery with your order number and a photo of the issue.

2. We send you a prepaid label. You won't pay for return shipping, and you don't need to arrange anything — just package the item and drop it off within 7 days of receiving the label.

3. We replace it free. Once your return reaches us, we ship the replacement within 2 business days at no charge to you.

If a replacement isn't available, you choose:

• A full refund, including the original shipping you paid, or
• Store credit for the full amount, plus 10% extra to use on anything

If a manufacturing defect shows up later, contact us anyway. We'll look at it.

If you changed your mind

You have 14 days from delivery to request your return.

1. Request it from your account. Choose refund or store credit. We'll respond within one business day.

2. We send you a prepaid label. Package the item securely, attach the label, and drop it at any authorized drop-off location for the carrier shown on your label, within 7 days of receiving it. Nothing to arrange, nothing to pay upfront.

3. Get your refund or credit. Once it arrives, we process within 2 business days:

• Store credit for the full product price — no deduction, we cover the return shipping, or
• Refund to your original payment method

Refunds typically post to your account within 5 business days after we process them.

Original shipping charges paid at checkout aren't refunded on change-of-mind returns.

What we need from you

Returned items should be:

• Unworn and unwashed
• In original condition with tags attached
• Complete, if the item was part of a set

Try things on when your order arrives — that's what the 14 days are for. We just ask that items come back the way they arrived.

International orders

For change-of-mind returns on orders shipped outside the United States, you arrange and pay return shipping to our US address, and customs duties and import taxes already paid aren't recoverable. All other terms are the same.

For size exchanges and for damaged, defective, or incorrect items, we send a prepaid label and cover shipping both ways.

Questions

Email hello@freyaa.us or call us. We'd rather solve a problem than lose a customer over one.